Refund policy

Returns

At Zuufan, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return and refund under the following terms and conditions:

• Items may be returned within 7 days of receiving your order.

• The product must be in its original, unused condition, with all original packaging, tags, and accessories intact.

• Delivery charges paid by Zuufan will be deducted from the refund amount.

• Zuufan does not reimburse any shipping or courier charges incurred by the customer when returning an item.

• Refunds will only be processed after the returned item has been received by Zuufan and inspected to confirm it is in its original condition.

• Please ensure the returned item is securely packed in its original packaging to prevent damage during transit. Zuufan reserves the right to reject a return if the item is received in a damaged, altered, or used condition.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, it will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at zuufanleather@gmail.com.